Recently it has come to our attention that some client email messages were never received by the Hawaii Teacher Standards Board (HTSB) staff.  We are looking into this matter to determine and remedy the cause since it is our goal to provide quality service to our clients.

To avoid this circumstance happening again, we are immediately implementing the following:

Since the turnaround time between your sending a message and receiving our confirmation varies from one Internet service provider to another, please allow yourself at least a day to receive our confirmation email.  If, after a day, you still have not received our confirmation, please forward or resend your original message because we do not want to miss hearing from you. The Hawaii Teacher Standards Board apologizes for not receiving past emails and hopes this new effort will be of value to you.